Shipping & Delivery

Every Travel Market order is prepared and dispatched by Travel Market Ltd, a company incorporated in England and Wales under company number 17340349, whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

1. Dispatch

Orders are dispatched from our UK fulfilment centre within 48 hours of payment confirmation, packed in our signature coffret. You will receive an email confirmation when your order is placed, and a second email with tracking details when it ships.

2. Delivery Times & Charges

Delivery is complimentary, worldwide, with no minimum order; any exceptional delivery charge would always be shown before the order is finalised. Indicative delivery times from dispatch: 1–2 working days in the UK, 2–4 working days in Europe, and 3–6 working days for the rest of the world. Delivery times shown at checkout are indicative and may vary during peak periods.

3. Customs & Import Duties

For deliveries outside the United Kingdom, local import duties or taxes may apply depending on the destination country. These charges, where applicable, are the responsibility of the recipient.

4. Receiving Your Order

Risk in the products passes to you upon delivery. If a parcel arrives visibly damaged, please note it with the carrier and contact us as soon as reasonably possible so we can resolve it quickly.

5. Gift Vouchers

Gift vouchers purchased on the Site are credited to your store credit balance as soon as your payment is confirmed — nothing is shipped unless a physical presentation sleeve is requested. Vouchers never expire and are redeemable exclusively on this Site.

6. Lifetime Repair Guarantee

Every Travel Market piece includes a lifetime repair service, offered in addition to your statutory rights under the Consumer Rights Act 2015. Manufacturing faults in wheels, zips, seams, latches and stitching are repaired free of charge for the life of the product. Normal wear, cosmetic marks and accidental damage can usually be repaired at a fair, quoted charge. To arrange a repair, write to contact@travelmarketlondon.com with your order number and a photograph.

7. Contact

For any question about a delivery, contact us at contact@travelmarketlondon.com — we answer within one working day.