Returns & Refunds Policy
Travel Market Ltd · Last updated: 14 July 2026
Returning an item — the short version
- Email contact@travelmarketlondon.com within 14 days of delivery — no reason needed.
- Send the item back unused, in its original packaging, within 14 days of your notice (tracked delivery recommended).
- Your refund is issued to your original payment method within 14 days of the return. Return postage is at your cost unless the item is faulty.
- Faulty or damaged items are always repaired, replaced or refunded — at no cost to you.
Full policy below. Your statutory rights are never affected.
This Returns & Refunds Policy (the “Policy”) forms part of, and should be read together with, the Terms of Service of Travel Market Ltd, a company incorporated in England and Wales under company number 17340349, whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (the “Seller”).
1. Right to Cancel
1.1 In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a Customer who is a consumer has fourteen (14) calendar days from receipt of a Product to cancel their order, without giving any reason and without penalty, other than the cost of returning the Product.
1.2 To exercise this right, the Customer must notify the Seller of the decision to cancel by a clear statement (email or the Site’s contact form) before the above period expires.
2. Returning a Product
2.1 The Product must be returned in its original packaging, unused and in good condition, within fourteen (14) days of notifying the Seller of the cancellation.
2.2 Return costs are borne by the Customer, unless the return is due to an error by the Seller (e.g. an incorrect or faulty item was sent).
2.3 The Seller recommends using a tracked delivery service when returning a Product, as the Seller cannot be held responsible for items lost in transit.
3. Refunds
3.1 Refunds will be issued within a maximum of fourteen (14) days from receipt of the returned Product or proof of its return, whichever is earlier.
3.2 Refunds are made using the same payment method as the original order, unless otherwise agreed with the Customer.
3.3 Where a Product shows signs of use beyond what is necessary to establish its nature and characteristics, the Seller reserves the right to reduce the refund accordingly.
4. Faulty or Damaged Products
4.1 Where a Product is faulty, damaged, or not as described, the Customer may be entitled to a repair, replacement, price reduction, or refund under the Consumer Rights Act 2015, in addition to the rights described in this Policy.
4.2 Where a Product is visibly damaged on delivery, the Customer should note this with the carrier and inform the Seller as soon as reasonably possible.
5. Exclusions
5.1 To the extent permitted by law, Gift Vouchers are excluded from the right to cancel; once a Gift Voucher has been redeemed, in whole or in part, it can no longer be cancelled. Gift Vouchers are non-refundable, non-exchangeable for cash, and cannot be returned once purchased.
5.2 This Policy does not affect the Customer’s statutory rights, which remain unaffected.
6. Contact
For any question relating to a return or refund, the Customer may contact the Seller at: contact@travelmarketlondon.com.