Privacy Policy

Travel Market Ltd, a company incorporated in England and Wales under company number 17340349, whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (“we”, “us”, “our”, or the “Seller”), is committed to protecting the privacy of visitors to and customers of www.travelmarketlondon.com (the “Site”).

This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the rights you have in relation to it, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

For the purposes of the UK GDPR, Travel Market Ltd is the data controller of the personal data collected through the Site. If you have any questions about this Policy or how we handle your personal data, you can contact us at contact@travelmarketlondon.com.

2. What Personal Data We Collect

• Identity data: name and title.
• Contact data: billing and delivery address, email address, telephone number.
• Order data: details of products or gift vouchers purchased, order value, and order history.
• Payment data: limited payment confirmation data; full card details are collected and processed directly by our payment providers and are never stored by us.
• Technical data: IP address, browser type and version, device information, and general location derived from your IP address.
• Usage data: information about how you use the Site, including pages visited and time spent.
• Marketing data: your preferences in relation to receiving marketing communications from us.

3. How We Collect Your Data

• Direct interactions, such as when you place an order, create an account, contact us, or subscribe to our newsletter.
• Automated technologies, such as cookies, as you navigate the Site (see Section 9 below).
• Third parties, such as our payment providers, who share limited data with us to confirm that a payment has been completed.

4. How We Use Your Data

• To process and fulfil your order, including delivery and gift voucher redemption — necessary for the performance of a contract with you.
• To manage your account and respond to enquiries — necessary for the performance of a contract, or our legitimate interest in providing customer service.
• To send you marketing communications, where you have opted in — based on your consent, which you may withdraw at any time.
• To improve the Site and understand how it is used — based on our legitimate interest in operating and improving our business.
• To detect and prevent fraud — based on our legitimate interest in protecting our business and our customers.
• To comply with our legal and regulatory obligations, including tax and accounting requirements — necessary for compliance with a legal obligation.

5. Sharing Your Data

• Payment processors (such as Stripe), to process your payment securely.
• Delivery and courier companies, to fulfil and deliver your order.
• IT and email hosting providers, who host our website and email infrastructure.
• Professional advisers, including accountants and legal advisers, where necessary.
• Regulatory and governmental authorities, where we are required to do so by law.

We do not sell your personal data to third parties, and we do not share it with third parties for their own independent marketing purposes without your consent.

6. International Transfers

Some of our service providers may process personal data outside the United Kingdom. Where this occurs, we ensure an adequate level of protection is in place, for example through the UK’s international data transfer agreements or standard contractual clauses approved by the UK authorities.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order and payment records are generally retained for six (6) years to comply with UK tax and accounting obligations.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Payment data is processed through secure, PCI-compliant payment providers, and we never store full card details.

9. Cookies

The Site uses cookies and similar technologies to operate correctly, remember your preferences, and analyse how the Site is used. You can manage or disable cookies through your browser settings; please note that some parts of the Site may not function correctly if cookies are disabled.

10. Your Rights

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data, where applicable.
• Object to or restrict certain processing of your personal data.
• Request the transfer of your personal data to another organisation.
• Withdraw your consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at contact@travelmarketlondon.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at www.ico.org.uk.

11. Children’s Privacy

The Site is not directed at children, and we do not knowingly collect personal data from anyone under the age of 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on the Site with a revised “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at contact@travelmarketlondon.com.